Our education and training modules are expertly designed to elevate our clients to the next level of cultural competency, regardless of their current level of understanding and/or achievement. Participants can receive "certification in cultural competency." Our programs are designed for delivery to physicians as well as clinical and non-clinical staff. Programs may be delivered as web seminars, or as on-site training. Contact us for a listing of course offerings.

Areas of focus include, but are not limited to the following:

• Defining a common language and application of Cultural Competence and the impact on clinical interaction.
• Why Cultural Competence in healthcare is so important.
• Assessing personal culture.
• Assessing patient culture.
• Eliciting patient perspectives and experiences of illness.

Current Course Offerings:

Practicing Cultural Competence 101                     

This module introduces care providers to culturally competent care. Participants recognize the role of culture in cross-cultural interactions. Learn to establish effective relationships/interactions and utilize models to assess their cultural competence.

Introduction to Health Disparities                           

This course presents the differences in the incidence, prevalence, mortality and burden of diseases and other adverse health conditions among diverse populations.

Intercultural Communication        

The course explores the importance of cross-cultural communications to the patient/provider interaction. Participants will learn: the difference in cross-cultural communications both verbally and non-verbally; listening and interviewing skills that improve communication and strategies to more effectively establish cross-cultural relationships.

Working with an Interpreter

This dynamic and interactive course examines the added dimension of using an interpreter to provide quality care. Learning points include: recognizing effective use of an interpreter; recognize the need for qualified interpreters; the ethical and legal issues with medical interpreters; how to access interpreter resources.

Weaving Culture with Care 1

Initial exploration of specific cultural groups that frequent the medical facility is discussed in this course. Participants learn: introductory information about one local cultural group; recognize the cultural changes for the identified group; understand the process for acculturation and its implication for patient/provider interaction. Gain skills to more effectively work with the identified cultural group.

Effective Data Collection        

This course goes into detail in showing how to collect needed demographic data at the point of admission in a sensitive manner. This is an interactive course so that participants are given an opportunity to practice how to request information such as race, ethnicity, religion, without causing concern or breaking laws. How to ask questions; how to record the information; why is having the information important to the hospital.

Understanding CLAS      

This course introduces the CLAS standards, their relevance and application to medical organizations and how to begin incorporating their use. Learning points include: understanding the content of the CLAS standards; understanding the difference between mandates and recommendations in CLAS standards. Recognizing the legal responsibilities to patients; understanding the direction that the Centers for Medicare and Medicaid Services (CMS) is taking in regard to culturally competent care. Target audience for this course is management/hospital leadership.

Clinical E-Training

Quality Interactions Clinical Program is designed for Physicians, Nurses & Case Managers. It teaches the framework for cross-cultural care, increases awareness of racial/ethnic disparities and provides tools and skills to more effectively communicate with patients from diverse backgrounds. The program presents real-life patient cases in an interactive format for effective learning. Participants will receive 2.5 CME/CEU/CCM credits.

Non-Clinical E-Training

Quality Interactions for Healthcare Employee's is a Web-based program for healthcare administrators, office managers, customer service representatives and anyone else who works in healthcare but not necessarily in a direct clinical setting. The program focuses on the skill sets associated with working in cross-cultural environments. 

The Business Case   

This course is for the leadership of the hospital and explores the rationale for creating a culturally competent organization. Learning points include: Recognizing the need to deliver culturally competent care; identifying the long-term benefits of providing culturally competent care; creating an action plan (s) to introduce organizational change.